At United Arc Sdn Bhd, we understand that a sale marks the beginning, not the end, of the customer relationship journey. Demonstrating our commitment to fostering long-term partnerships, earning loyalty, and retaining business, we prioritize exemplary after-sales service.

Our after-sales service strategies are designed to strengthen sales, cultivate customer rapport, and foster mutual growth. By consistently delivering exceptional after-sales support, we ensure repeat business and encourage referrals. Our technical team promptly addresses customer concerns within 24 hours of receiving a phone call or email. With a focus on efficiency, our experienced engineers strive to resolve issues during the initial visit, minimizing downtime and ensuring swift machine restoration. Leveraging cutting-edge communication technology, our engineers offer real-time guidance and assistance via phone calls, messaging apps, and email, expediting issue resolution.

Each of our sales and service offices is equipped with one or more technicians providing localized support and training. Our local support experts collaborate with a skilled central support team, offering on-site maintenance and repair services. Utilizing advanced web-based support tools, we conduct remote diagnostics and address control-related issues promptly.

In addition to technical support, we serve as a comprehensive solution provider, offering tooling, consumable parts, and spare parts. As one of Malaysia’s largest spare part wholesalers, we ensure swift delivery, often on the same day. Furthermore, we provide application expertise, assisting customers in designing and selecting the most suitable tooling solutions. Our hassle-free services are greatly appreciated by our clientele, thanks to our dedicated technical team.

We also offer yearly service packages encompassing general maintenance, repairs, and machine fine-tuning. These packages ensure that our machines consistently meet and exceed customer expectations. Customers can easily sign up for our service packages via phone or email, guaranteeing ongoing support and machine optimization.